Terms and conditions

Basic terms

All prices are final prices.

The car renting price includes:

  • Unlimited mileage.
  • “Civil Liability” insurance.
  • Full car insurance.
  • Road taxes – vignette for the territory of the Republic of Bulgaria.

You can get the booked car in Sofia, at Sofia Airport or at your chosen address. No additional fees are charged for that. When filling out the car reservation form, you have the option to specify an address.

You can return the rented car at Sofia Airport, so you will not be charged an additional fee. You have the opportunity to return the rented vehicle at Plovdiv Airport, Varna Airport or Bourgas Airport. In this case you will have to pay an additional fee of 50 BGN.

 

Payment is made in cash. If you wish to pay by credit card, we will provide you with a link.

The minimum rental period is 24 hours.

The minimum age of the customer is 22 years. The customer must provide a valid ID or passport, a valid driving license and have a driving experience of at least 2 years. Customers younger than 22 years old or with less than 2 years behind the steering wheel should pay a "young driver" fee of 10 BGN per day and double deposit (for the higher classes of cars, additional restrictions are possible).

Fuel is not included in the rental price. The car is given to you and required to be returned with a full tank. When returning the vehicle with an incomplete tank, the difference is deducted from the deposit at market prices at the date of the return of the vehicle.

As you pay the rental price of the vehicle for the relevant period, you should provide a cash deposit. The amount of the deposit varies depending on the selected vehicle. The full amount of the deposit or part of it may be retained in the event of damage to the chassis, tires or the audio equipment, severely contaminated or disturbed interior.

Vehicle insurance does not cover:

  • Damage to the chassis, tires, crankcase, silencer, except for damage caused by a road accident.
  • Damage occurred during the rented vehicle is driven by a person who is not included in the contract or by an unreasonable person.
  • Damage occurred during the use of the car for competitive purposes.
  • Damage caused during the rental period by the customer in a drunk condition or under the influence of drugs or severely intoxicating substances.
  • Damage for which the customer is unable to present a report from the enforcement agencies on the occurrence of road accidents and/or theft of the vehicle.
  • Theft if the car is stolen along with the registration document and/or keys.

In the event of any technical problems or accidents, the customer should immediately inform the lessor using the telephone numbers specified in the contract. If a road accident happens, the customer should immediately call the police (emergency call at 112) and obtain a protocol issued by the authorities. At the same time, the customer should immediately contact the insurance company at the telephone numbers specified in the contract and wait for its road assistance.

In case of impossibility to observe the time limit for the return of the vehicle specified in the contract, the customer shall immediately inform the lessor calling the telephone numbers specified in the contract. If the customer fails to notify the lessor in time he is charged as follows: for a delay of up to 4 hours - one rental day; for a delay of more than 4 hours - 2 rental days; for a delay of over 8 hours - 3 rental days. In case of a delay more than 12 hours, without notifying the lessor, the car will be announced as wanted.

The service is available 24/7. Working hours are from 08:00 to 20:00 without a break. In extra-time, as well as on official holidays, additional fees are charged as follows: in the hour interval 08:00 to 20:00 - 25 BGN; in the time interval 20:00 - 08:00 - 50 BGN.

 

Missing parts of the vehicle or accessories are paid at their full cost. In case of loss of documents or keys of the vehicle, you must pay a fine of 200 BGN.

Additional services are available:

  • Rent a car with a driver.
  • Transfer of passengers from and to a specific address, incl. from and to airports in whole Bulgaria.
  • Providing and returning a car at a different location chosen by the customer and different from the addresses specified by the lessor.