Questions and Answers

Frequently Asked Questions

The terms and conditions for renting a car are available in the "Terms and Conditions" section. You can access the section by following THIS link. You can download all the terms and conditions from the same section of the site.

To rent a car, fill in the online order form. In a few steps, the system will allow you to choose the location and dates for renting and returning the car as well as a specific vehicle available in the appropriate time range with the additional options available. The system will ask you to fill in the minimum data needed to reserve the car - your name, e-mail address and telephone number. The system will provide you with detailed information about your choice and will invite you to book the car. At your e-mail address, you will receive a confirmation of your request as well as a copy of the Rental contract for your chosen vehicle.

The service is available 24/7. Working hours are from 08:00 to 20:00 without a break. In extra-time, as well as on official holidays, additional fees are charged as follows: in the hour interval 08:00 to 20:00 - 25 BGN; in the time interval 20:00 - 08:00 - 50 BGN.

Yes, there are. The minimum age of the customer is 22. When creating the Rental contract, the customer must provide a valid ID or passport, valid driving license and have a driving experience of at least 2 years. Customers under the age of 22 or with driving experience less than 2 years, pay a "young driver" fee of 10 BGN per day and a double deposit (for the higher classes of cars additional restrictions are possible).

Fuel is not included in the rental price. The car is given to you and required to be returned with a full tank. When returning the vehicle with an incomplete tank, the difference is deducted from the deposit at market prices at the date of the return of the vehicle.

Payment of the price is made in cash when receiving the vehicle. If you wish to pay by credit card, we will send you a link.

No, you cannot. Payment is made when receiving the vehicle.

No, to rent a car, a credit card is not required. You can pay the amount of the rent in cash at the moment you get the car.

Yes, you can use additional options at no extra cost. In the second step of the reservation algorithm for your chosen car you will see a list of additional options.

When you get the car on the territory of Sofia, you have the opportunity to choose a convenient address or get the car at Sofia Airport. In both cases, you will not be charged any additional charges. You can return the car to one of the following locations: Sofia Airport, Plovdiv Airport, Varna Airport and Bourgas Airport. When returning the car at Sofia Airport, no additional charges apply. Though, if you return the car at the airports in the cities of Plovdiv, Varna and Bourgas, you pay a fee of 50 BGN. Receiving and returning the car outside the specified locations is subject to additional agreement between the lessor and the customer.

Yes, it is possible. The use of the vehicle outside the territory of the Republic of Bulgaria is subject to an explicit agreement between the lessor and the customer.

Yes, the rented vehicle has a paid vignette fee for the territory of the Republic of Bulgaria.

Yes, the car rental price includes a full car insurance and “Civil Liability” insurance.

Yes, it is possible. You can do this by calling +359 896 660 750 or +41 77 487 02 25

Yes, it is possible. Detailed information on this matter can be found in the detailed Car rental terms and conditions that you can download by following THIS link.

Above all, you must inform the lessor in good time. Depending on the fulfillment of this condition, two scenarios, detailed in the CAR RENTAL TERMS AND CONDITIONS, are possible:

  • In case you inform the lessor in good time about the car and there is no immediate next reservation, you can negotiate with the lessor to extend the period of use of the vehicle.
  • In case of failure to notify the lessor, penalties will be charged. If the obligation to return the vehicle is exceeded by more than 12 hours, the customer is declared as wanted.

Yes, it is possible. Each driver should meet the requirements applicable to the renter and be explicitly listed in the Rental contract.

In case of loss of the documents and keys of the car, a one-time penalty of 200 BGN is paid.

These cases are discussed in the detailed Car rental terms and conditions that you can download by following THIS link.